GUIDELINE FOR CHANGING INACTIVE PHONE NUMBER - INDIVIDUAL PEOPLE

Changes To Inactive Cellphone Numbers Can Be Made ONLY For Individual Business Actors Without Having To Log In/Enter. This Feature Can Only Be Submitted By The OSS Account Owner Or Another Person Who Is Equipped With A Power Of Attorney. Please, Follow The Steps Below:

1. Login To Your Account Via Https://Oss.Go.Id/ By Clicking MASUK In The Top Right Corner.

2. Click “Butuh Bantuan?”

3. Click "Nomor Ponsel Sudah Tidak Aktif". If You Forget Which Cellphone Number Is Used For The OSS Account, We Recommend Using The Forgot Account Feature First. Once You Remember Which Mobile Number Was Used, You Can Reset It Password Independently. So You Don't Have To Wait To Be Able To Log Into Your OSS Account.

4. Fill In The Reasons For Application To Change Mobile Number By Selecting The Reason For The Request To Change The Cellphone Number Cannot Access The Registered Cellphone Number Or Other Reasons. Then Click LANJUT.

5. Fill In The Mobile Number Change Application Form. Starting From The Cellphone Number Registered With The OSS (May Not Be Filled In), And The NIK Of The Business Actor. Please Remember, Only The Account Owner Can Apply For A Change In Cellphone Number Or Another Party Accompanied By A Power Of Attorney. For Applications That Are Authorized To Other Parties, You Must Upload The Identity Card Of The Attorney And A Power Of Attorney With A Stamp Duty.

6. Take A Selfie (Selfie). Please Read The Selfie Guide Carefully. Because Your Request Can Rejected When Selfies Are Taken Not Following The Provisions. Then, Click LANJUT.

7. Take A Selfie With The Application Code On Your Computer Screen On White Paper. Ensure The Face And Application Code Are Visible, Then Click AMBIL FOTO.

8. After Taking A Photo, Click LANJUT To Continue Processing The Application For A Change Of Cellphone Number.

9. Fill In The New Mobile Number. The Mobile Number You Entered Will Be The Cell Phone Number You To Access OSS. Remember, The Only Mobile Numbers That Can Be Entered Are Mobile Numbers That Have Never Been Registered With The OSS System, Then Click VERIFIKASI NOMOR PONSEL To Continue.

10. Please Check The Verification Messages. You Will Receive A Verification Code On The Mobile Number That You Previously Entered.

11. After Checking The Verification Code In Your Mobile Number Inbox. Enter The Verification Code On The OSS Page That Has Been Provided Then Click UBAH NOMOR PONSEL.

12. Check The Data Summary For The Request To Change The Cellphone Number That You Have Filled In. If It Is Appropriate, Click KIRIM PERMOHONAN. Please Wait Until The Application Has Been Approved.

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